| Installation/Technical
Information
|
If you have a question about the installation
or use of any Scootworks product that you have purchased, please read our online
Installation
Instructions, Technical Bulletins, and Product Brochures. These are filled with tons of the most current information
regarding our products already in the field, as well as a comprehensive list of FAQs (Frequently
Asked Questions). The answer you seek
is probably already there!
Sorry, we can't
tell you how to
rebuild your engine or what color to paint your bike (yep, we get LOTS of those kinds of questions!). What we can help you with is technical
information about Scootworks products that you have purchased (or are interested in), pricing
and info on custom work you might be interested in, scheduling for service, and
rough pricing for customization.
- For Tech Support or Service Department Questions
(SERVICE or SUPPORT for items you bought/are going
to buy from us type questions, not "can you stretch my tank" or "what is the cost to rake my
frame" type questions), email
eagle@scootworks.com
or call (919)269-0986 and press option "2".
- For Custom work like frame stretches and rakes, custom builds, wide tire mods, etc
(CUSTOM questions, not "which of your parts fits
my bike" or "can you rejet my carb" type questions),
or for Custom paint (CUSTOM painting questions,
not "how much is my bike worth" or "how long does it take to ship a part to me" type questions)
,
email jon@scootworks.com
or call (919)269-0986 and press option "2".
| Questions
About Your Order? |
If you have a question regarding
an order you
have placed with us, please contact us by calling (919) 269-0986 and press option "2",
or by emailing orders@scootworks.com.
Be sure to include your date of order,
your name, and what item(s) you ordered. This will assist us in
helping to get the quickest reply to you.
Having
Trouble Accessing our On-Line Catalog?: If you are
having difficulties in accessing our on-line catalog, it may be
due to the security settings of firewall programs you have
installed on your computer. Programs such as Norton Firewall and
others may block the CGI scripts used in our shopping cart
program. Try decreasing the security level of your firewall
software to access our on-line catalog.
Website
Content: If you have questions or comments (bad or good) about how our
website is to navigate or use, send
the webmaster an email at webmaster@scootworks.com. For
questions about products,
see the section "Sales Information" above. Please don't
send the webmaster questions about products. The experts are the
sales team!
|
If you have a question about
products you see on our website, contact customer
service at sales@scootworks.com for
more information about these products. Or better
yet, you can call us at (919) 269-0986, press option "2", and talk to a real
person. Internet Sales Office hours are 9:00 am to 5:00 pm EST, Tuesday thru
Friday. Internet/Phone Sales staff are not available on Saturday.
|
Scootworks ships to most
international addresses. There are
Scootworks products on _ALL_ continents except Antarctica, and in many countries around the world including: Australia, Canada,
Japan, Sweden, Russia, Norway, Brazil, Thailand, United
Kingdom, Finland, Ireland, Philippines, Malaysia, Germany, Denmark, and
many others.... see our shipping
page for more information.
|
Scootworks provides you with
several options when it comes to purchasing our products. We try
to make it as easy as possible to buy our stuff. Here's
how:
On-Line Catalog
Place orders on-line
using our SSL secure shopping cart. We accept American Express, Discover, VISA and
MasterCard.
You will receive an on-screen internet order confirmation
after your order is placed. Your order number is included,
print your screen for your receipt.
This is a secure
way to purchase Scootworks products 24 hours a day. We'll contact you
if there are any significant delays expected. We ship products from our warehouse Tuesday through Friday.
Fax
Telephone
Mail
To place orders by snail
mail, simply print our mail/fax order
form, and fill in the blanks. You can pay by Discover, VISA,
MasterCard, American Express, money order, or by certified or personal check. Then
just mail it to us
at the address below.
Service Center
Internet & Telephone Support
Hours:
Tue-Fri (9:00 am - 5:00 pm)
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