|
About Scootworks...
A little info
about us... Scootworks
is a small company, comprised of 18 people, most of which are
riders/motorcycle enthusiasts. Some of us have been riding and
building motorcycles/components for over 30 years, and have been
developing and testing accessories for Scootworks since
1998. We are the engineers who designed and first started
marketing Scootworks belt drive conversion kits for metric motorcycles
through the internet. We initially partnered with a local precision machine
shop back in 1998 to produce our accessories for metric motorcycles.
Since that time, we've grown steadily and built a CAD/CNC manufacturing
facility complete with state-of-the-art automated CNC equipment (SMC - Scootworks
Motor Company). We also own a manual machine shop (mill/lathe/presses/drill tables/glass bead/etc),
a custom paint shop, a service department, custom bike fabricaiton, and more. Additionally,
we now partner with a multitude of cloth and fabric shops,
fiberglass shops, powder coaters, and chrome shops. This allows us
to utilize the best shops for their best capabilities.
Scootworks
Co-founders Dave and Steve at Deals Gap
after riding the "Tail of the Dragon" August 2005
Since 1998, we
have placed thousands of belt drives, lowering kits, ergonomic
brake pedals, custom wheel adapter kits, handlebar risers,
saddlebag mounting systems, trunks, custom wheels, raked triple trees, footpegs,
hand grips, motorcycle lifts, and many many other items in
service all around the world. We are constantly developing new
parts, testing and updating older designs, and pushing forward to
improve the availability of unique accessories for metric
motorcycles. Currently, we manufacture over 700 items, assemblies, and sub-assemblies.
We are a full-time
business with personnel for sales/shipping, business development,
catalog/website maintenance, product R&D, and our full service
shop. We're growing, steadily and surely!
We provide all of
the tech support for our products at Scootworks.
We have voice mail support for our business at (919)269-0986 that
is checked regularly (for "after hours" calls or during
time when all incoming lines are busy), and even provide cell
phone access for customers in need of immediate support. What
we're trying to say is, customers who buy products get 1st
priority. We give them our all, and help them work through any and
every question until they're satisfied.
On average, we
answer between 300-500 emails/day from people who are in need of
support, are interested in products that we already have available
on the market, or are just asking questions. Additionally, the
phone load exceeds 100 calls/day on most days. Email and phone
calls take a tremendous amount of time, so we prioritize it to
insure existing customers are always assisted first. Our sales
personnel answer the phone every day from 9AM-5PM EST
Tuesday-Friday, when they aren't on the web providing support or
shipping products. The Scootworkers are in the shop processing orders and
shipping about 14 hours/day (two shifts!). There are currently 4 incoming phone
lines in the trunk, and there are times where they are all busy...If you should
call and get voice mail
between 9AM-5PM EST, they're either on the phones with other
customers, or in the midst of shipping priority packages. Leave a
message and they'll get right back to you at their first
opportunity.
We now handle over 7 MILLION products manufactured by other companies,
in addition to our own product lines. We have more than 15000 views on our website, daily. While
we do maintain a large amount of inventory (well over $3/4mil!), it's impossible to
always have every nut, bolt, and washer of every kit or product on
the shelf at all times. Even though we stock hundreds of thousands of dollars
worth of product, we are steadily increasing inventory to provide
the best single point source for metric motorcycle accessories we
possibly can. If you don't see it on our website, be sure to
ask... We receive deliveries from our local North Carolina warehouse every day,
to insure that you, our customer, gets your parts as quickly as possible.
Remember.. be kind and patient, as the
Scootworkers are real people, too! We all work hard, and love to
ride, just like you. We want to sell items to you, just as badly
as you want to buy them. Temper tantrums, phone and email
beatings, etc, don't make products magically appear on our shelves
or on your doorstep any more quickly. While this is certainly rare
for us, we occasionally manage to find people who like to do this.
Remember, Scootworks is a privately held company, and we reserve
the right to refuse service to anyone we choose. Treat us civil,
and you'll find that our Scootworkers will treat you the same!
From the 18 of us at Scootworks,
we thank you for your interest in us and our products, as we
continue to build a long-term relationship with the metric
community from this site, as well as from our
Retail Showroom and service center in Zebulon NC !
Click here to visit Scootworks.
|
