Notice and Warranty & Refund Policies
No merchandise sold by Scootworks,
Inc. is certified or intended by Scootworks to be DOT approved or
approved by any local authority for use on public roads or
highways unless specifically indicated on the item by the manufacturer.
The use of any of these items could affect or void your
Any modification or
alteration to any motorcycle beyond the manufacturers original
specifications may increase the risk of damage, injury or accident
and the customer accepts the responsibility of making these
modifications of their own free will.
and you receive no other implied warranty regarding products
purchased from Scootworks. Since we have no control over how or by
what methods our products are installed, used or maintained,
Scootworks shall not be held responsible for damages to personal
property or injury due to the use of these products.
Scootworks shall not be held
responsible for incidental damage or any associated costs
resulting from the installation, use or removal of our products,
inconvenience or loss of use of the vehicle or accessory on which
it is installed, customer negligence, carelessness or any other
circumstances beyond our control.
Any estimates of
installation times or other associated costs that may be mentioned
on our website, by our customer service representatives or
installation instruction manuals are for informational purposes
only. The actual installation times or costs that the customer
might incur to install or use these products may vary. The
customer assumes all responsibility for any associated costs that
might arise from the installation, maintenance or use of these
The customer, by
the act of installing, using or otherwise accepting this
merchandise acknowledges the liabilities associated with the
installation and use of the merchandise and hereby releases
Scootworks from any and all liabilities pertaining to the
installation and use of these products. If the customer does
not fully agree with the terms as described herein, their only
recourse is to return the unopened and unused merchandise for a
1. Scootworks, Inc. warrants the
workmanship of all Scootworks Brand products sold, and that said items will be
free of workmanship defects for a period of twelve (12) months
from the date of purchase. This twelve- (12) month warranty period
- The belt that is provided with
the belt drive conversion kits. The belt is warranted to be
free of defects at the time of purchase only.
- Chrome and polished billet
aluminum parts which may sometimes have small surface
micro-scratches due to the polishing process.
- Blemishes, chips, tears, rips or
other cosmetic defects to leather, vinyl, plated or painted
parts due to normal use and wear or caused by rocks, gravel,
chemicals, solvents or other road hazards.
- Damage to the product due to
improper use, installation, maintenance, road hazards, or by
motor vehicle accident. Failure to follow installation
instructions will void the warranty.
2. All other products sold by
Scootworks are covered by the specific manufacturer's warranty.
Contact Scootworks first for any warranty issues. Depending on the
manufacturer, Scootworks will handle warranty claims or refer you to
the manufacturer to have the claim processed by the manufacturer,
depending on your specific part or situation.
This warranty applies only to the
original customer of record with Scootworks, and is
non-transferable. Proof of purchase is required.
REFUND & RETURN POLICY-
Our refund and return policy is very
simple…. Read the items below, and follow them as directed. This
will ensure that you receive the best customer service possible.
Items cancelled by customer due to no fault of Scootworks,
within 5 business days of purchase, will be subject to a 10% cancellation fee. This includes,
but is not limited to, cancellations due to 'change of mind', 'whimsical purchases', 'wife said NO', etc.
These cancellations cost Scootworks merchant charges & refund fees, administrative
costs, and wasted labor.
Just like in your local stores, clothing sizes vary widely between manufacturers. Rain
gear is unisex sized, and it is assumed that some riding gear will be worn underneath it. It is impossible to
determine how these variables will impact each individual customer. Returns for sizing changes will be at the
expense of the customer, as Scootworks can not afford to be an 'Internet Dressing Room'.
Defective Manufacturing/ Incorrect Part
Scootworks will provide a full refund
or exchange of merchandise for products that are received by the
customer in a defective condition due to manufacturing or if the
incorrect part was shipped to you. Upon receipt, inspect your
merchandise thoroughly for any defects BEFORE you install
it on your motorcycle! Merchandise that shows evidence of
installation will NOT receive a refund. Chrome and billet
parts will sometimes have micro-scratches from the polishing
process, these are not considered to be defects. The customer MUST
provide written contact with Scootworks via email (firstname.lastname@example.org)
or fax (919-269-0977) within 48 hours of receipt of incorrect or
damaged goods to exercise this refund policy and for further
instructions. You should also contact us by phone at (919)
269-0986 to alert us of the problem.
Damage in Shipping
If the shipping container appeared to
be damaged causing damage to your merchandise, you should retain
all packaging cartons and packing materials, take photos if
possible and MUST file a claim with the carrier
immediately. Scootworks is NOT responsible for shipping
damage. You should contact us by phone at (919) 269-0986 within 48
hours of receipt of goods to alert us of the problem so that we
can help assist you with your claim.
Reasons Other Than Defective Manufacturing/
Any item returned for refund or
exchange must be returned within 10 business days as you received
it from Scootworks; unused, in the original packaging and in NEW
condition. Any modifications, alterations, damage, or evidence of
installation will void any refund. Merchandise returned for
reasons other than defective manufacturing will be subject to a
25% restocking fee. There are no exceptions! Be sure to
properly repack your merchandise carefully before returning it.
Merchandise that is improperly packed for return shipping and is
damaged in shipping will not be accepted for any refund. We cannot
re-sell damaged or used goods. You should purchase insurance for
any packages you return for your own protection.
refunds or exchanges for special order items!
HOW TO RETURN YOUR MERCHANDISE
Follow these simple steps to return merchandise… Failure to
follow to these steps will cause delays or prevent us from
issuing a refund.
Contact Scootworks at (919)
269-0986 to receive authorization to return merchandise. On
approval, our sales associates will provide you with a Return
Authorization Number (RAN).
Pack your merchandise securely
with proper packaging materials and shipping container to
prevent any damage during shipment. You should include all
original packaging contents.
Include a copy of your sales
receipt or invoice, along with a detailed written
explanation of why the item is being returned (include details
of damage if any). Write the RAN on the documentation inside the
Write the RAN number on the outside
of the package so that it is clearly visible.
Fill out the shipping label below,
cut on the dotted line and attach it securely to your package
with clear tape.
Ship the package to Scootworks
within 10 business days with postage prepaid. We will NOT
accept C.O.D. packages.
If you meet the
above criteria according to our policies, Scootworks will process a
refund (less any restocking, shipping/handling fees, etc.) within
5 business days after receipt and satisfactory inspection of the
returned parts. Please note that credit transactions between banks
usually take 3-5 additional business days after we process a refund.
©1998 & Beyond;
Scootworks, Inc. All Rights Reserved